WSHPWR Returns & Warranty Claims
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Returns, Refunds & Warranty Claims
at WSHPWR we respond promptly from sales to customer support
We stand behind the quality of every WSHPWR product. If you experience an issue or need to return a product, our warranty and returns team is here to help. Please provide as much detail as possible, model number, serial number, PSI/GPM, and photos to ensure a fast resolution.
Get Help with Returns or Warranty
Contact WSHPWR for assistance with product returns, warranty verification, or replacement part requests. Our specialists provide fast and accurate support to help resolve product issues and ensure you are back and running quickly. Please include your order number, product model, and serial number whenever possible.
Select the most suitable option for your request:
- Warranty Verification – Confirm eligibility and coverage.
- Return Authorizations (RMA) – Request a return for defective or incorrect items.
- Replacement Parts – Submit part requests for warranty-covered products.
- Product Evaluation – Arrange inspection or testing before claim approval.
- Documentation Support – Access manuals, schematics, certifications.
Tip: Include model/serial, application, and desired PSI/GPM for faster turnaround.
For product returns, warranty claims, and replacement parts e-mail: support@wshpwr.com (505) 305-7800 Ext. 102
Troubleshooting, inspections requests, and service centers e-mail:support@wshpwr.com (505) 305-7800 Ext. 333
Submit a Warranty or Return Request
Need detailed information on brands, product specs, billing, technical support, equipment compatibility, schematics, or service? Send us a message and we’ll reply quickly.
Below, find the form to request assistance with warranty claims, product returns, exchanges, or technical concerns.
Typical response time: within one business day.
Warranty & Returns Request
Submitting complete information allows our team to review your request quickly, validate warranty coverage, and provide the best resolution for your equipment.
Warranty Policy Overview
WSHPWR products are backed by manufacturer warranties that cover defects in materials and workmanship. Warranty terms vary based on product category, application, and operating conditions.
General Warranty Coverage:
- Coverage applies to defects occurring under normal use and proper installation.
- Warranty periods may vary by pump model, component type, and manufacturer guidelines.
- Failures caused by misuse, improper assembly, incorrect sizing, or lack of maintenance are not covered.
Examples of Issues Not Covered:
- Dry-running, cavitation, freezing, or contamination
- Damage from chemical exposure not rated for the equipment
- Improper installation, incorrect pulleys, or unbalanced drive systems
- Operator error, neglect, or failure to follow service intervals
If you believe your product may qualify for warranty evaluation, continue to the next section for return and exchange guidelines and review the details needed to submit your request.
Warranty claims are reviewed according to the manufacturer’s warranty terms. If the issue is determined to be caused by incorrect sizing, improper installation, misuse, lack of maintenance, contamination, freezing, dry-running, or another non-warranty condition, the request may be treated as a return request rather than a warranty claim.
Return & Exchange Guidelines
To ensure fast processing, please review the following guidelines before requesting a return or exchange:
Return Eligibility:
- New, unused items may be eligible for return within 30 days of delivery.
- Items must be in original condition and include all components and packaging.
- Special-order, custom-configured, or electrical items may be non-returnable.
- Customers are responsible for confirming product compatibility before ordering. If you are not sure about specifications or the correct replacement for your equipment, we encourage you to request a compatibility verification by adding a note to your order, for one of our Product Application Specialists. Returns caused by ordering the incorrect model, wrong part, incompatible equipment, or incorrect specifications are considered customer ordering errors and may be eligible for return, subject to the applicable return charges and manufacturer requirements.
Exchanges / Replacements:
- For suspected defects, manufacturers require a full inspection before a replacement is issued.
- Some items may require returning the failed component before a replacement can ship.
Restocking Fees:
Some approved returns may be subject to return-related charges depending on the product type, manufacturer policy, shipping method, and condition of the item when received.
When applicable, refund amounts may be reduced by restocking fees, original outbound shipping costs, manufacturer drop-ship or handling fees, return freight charges, or costs related to missing parts, used condition, damaged packaging, or incomplete returns.
Orders that qualified for free outbound shipping still involve actual shipping costs paid by WSHPWR. Free shipping applies to the original delivery only and does not include return shipping or make original outbound shipping costs refundable on non-defective products, customer ordering errors, or other non-warranty returns. Verified shipping damage claims are handled separately.
Refunds:
Refunds are issued only after an approved return has been received and inspected. Inspections are normally completed within 3–5 business days after the returned merchandise is received. Once approved, the refund will be issued to the original payment method. Financial institutions may require additional processing time before the credit appears on the customer’s account. The final refund may be reduced by applicable restocking fees, original outbound shipping costs, return freight charges, manufacturer handling fees, or costs associated with missing parts, used condition, damaged packaging, or incomplete returns. View the complete Return & Refund Policy
Shipping Damage:
If your order arrives damaged during shipment, please notify WSHPWR within 48 hours of delivery by submitting this form.
To help us process your claim promptly, please:
- Retain the damaged product, original shipping carton, and all packing materials.
- Attach clear photographs of the damaged product, shipping carton, shipping label, and internal packaging.
- Do not discard any packaging until instructed by WSHPWR, as the carrier may require inspection.
Verified shipping damage claims are handled separately from standard returns. Once shipping damage has been confirmed, WSHPWR will promptly arrange the appropriate resolution, which may include a replacement product and, when required for carrier claim processing, a prepaid return shipping label.
Before Submitting your Request
Submitting complete details helps our team process your warranty or return request quickly. Before filling out the form, please gather the following:
Required Information:
- Original order or invoice number
- Product model and serial number
- Description of failure or issue
- Installation conditions and hours of use (if applicable)
- Photos or videos showing the issue
- Any supporting documents (maintenance logs, service notes, etc.)
Important:
Do not remove labels, disassemble the product, or attempt repair unless directed. Incomplete information may delay processing.
Providing accurate product details, photos, and order information help us determine whether the request should be handled as a warranty claim, return, exchange, or replacement. Our goal is to review each request fairly and provide the clearest available resolution based on the product, manufacturer requirements, and order details.
When you’re ready, expand the section below and complete the Submit Warranty / Return form.
Submit Warranty / Return
Please complete the form below to submit your warranty or return request. Providing accurate and detailed information helps our team verify eligibility, evaluate the issue, and respond as quickly as possible.
After submitting the form, you will receive a confirmation email and our support team will contact you within 1–2 business days with next steps.
Ready to Begin?
Complete all applicable fields in the form below. Upload photos or documents if available.
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