WSHPWR Returns & Warranty Claims
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Returns & Warranty Claims
at WSHPWR we respond promptly from sales to customer support
We stand behind the quality of every WSHPWR product. If you experience an issue or need to return a product, our warranty and returns team is here to help. Please provide as much detail as possible, model number, serial number, PSI/GPM, and photos to ensure a fast resolution.
Get Help with Returns or Warranty
Contact WSHPWR for assistance with product returns, warranty verification, or replacement part requests. Our specialists provide fast and accurate support to help resolve product issues and ensure you are back and running quickly. Please include your order number, product model, and serial number whenever possible.
Select the most suitable option for your request:
- Warranty Verification – Confirm eligibility and coverage.
- Return Authorizations (RMA) – Request a return for defective or incorrect items.
- Replacement Parts – Submit part requests for warranty-covered products.
- Product Evaluation – Arrange inspection or testing before claim approval.
- Documentation Support – Access manuals, schematics, certifications.
Tip: Include model/serial, application, and desired PSI/GPM for faster turnaround.
For product returns, warranty claims, and replacement parts e-mail: support@wshpwr.com (505) 305-7800 Ext. 102
Troubleshooting, inspections requests, and service centers e-mail:support@wshpwr.com (505) 305-7800 Ext. 333
Submit a Warranty or Return Request
Need detailed information on brands, product specs, billing, technical support, equipment compatibility, schematics, or service? Send us a message and we’ll reply quickly.
Below, find the form to request assistance with warranty claims, product returns, exchanges, or technical concerns.
Typical response time: within one business day.
Warranty & Returns Request
Submitting complete information allows our team to review your request quickly, validate warranty coverage, and provide the best resolution for your equipment.
Warranty Policy Overview
WSHPWR products are backed by manufacturer warranties that cover defects in materials and workmanship. Warranty terms vary based on product category, application, and operating conditions.
General Warranty Coverage:
- Coverage applies to defects occurring under normal use and proper installation.
- Warranty periods may vary by pump model, component type, and manufacturer guidelines.
- Failures caused by misuse, improper assembly, incorrect sizing, or lack of maintenance are not covered.
Examples of Issues Not Covered:
- Dry-running, cavitation, freezing, or contamination
- Damage from chemical exposure not rated for the equipment
- Improper installation, incorrect pulleys, or unbalanced drive systems
- Operator error, neglect, or failure to follow service intervals
If you believe your product may qualify for warranty evaluation, continue to the next section for return and exchange guidelines and review the details needed to submit your request.
Return & Exchange Guidelines
To ensure fast processing, please review the following guidelines before requesting a return or exchange:
Return Eligibility:
- New, unused items may be eligible for return within 30 days of purchase.
- Items must be in original condition and include all components and packaging.
- Special-order, custom-configured, or electrical items may be non-returnable.
Exchanges / Replacements:
- For suspected defects, manufacturers require a full inspection before a replacement is issued.
- Some items may require returning the failed component before a replacement can ship.
Restocking Fees:
Certain returns may be subject to a restocking fee based on the manufacturer’s policy and product type.
If you have any questions about eligibility, please contact us before shipping any item back.
Before Submitting your Request
Submitting complete details helps our team process your warranty or return request quickly. Before filling out the form, please gather the following:
Required Information:
- Original order or invoice number
- Product model and serial number
- Description of failure or issue
- Installation conditions and hours of use (if applicable)
- Photos or videos showing the problem
- Any supporting documents (maintenance logs, service notes, etc.)
Important:
Do not remove labels, disassemble the product, or attempt repair unless directed. Incomplete information may delay processing.
When you’re ready, expand the section below and complete the Submit Warranty / Return form.
Submit Warranty / Return
Please complete the form below to submit your warranty or return request. Providing accurate and detailed information helps our team verify eligibility, evaluate the issue, and respond as quickly as possible.
After submitting the form, you will receive a confirmation email and our support team will contact you within 1–2 business days with next steps.
Ready to Begin?
Complete all applicable fields in the form below. Upload photos or documents if available.
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