WSHPWR Shipping and Delivery
Shipping and Delivery
Orders ship from our centrally located distribution hub. Transit times and carriers vary by destination and weight class
You will receive tracking details as soon as your order is process and ships.
In some cases, depending on the item or items; the order might ship directly from the manufacturer
Carriers and Methods
- Parcel: UPS / FedEx / USPS (based on size, weight and destination)
- Freight (LTL): for heavy or oversized equipment and skid systems.
- Customer-arranged freight: available upon request (contact Support before checkout)
Processing Times
- In-stock items: Ship within 1 – 2 business days
- Freight orders: allow an additional business day for scheduling
- orders placed after 2:00 PM CST process the next business day
- You will receive an email with tracking once shipped
Delivery Estimates (Typical)
- Southeast U.S.: 1-3 business days
- Continental U.S.: 2-5 business days
- LTL Freight: 3-7 business days depending on distance and carrier
Freight Deliveries (Important)
- Commercial address with dock/forklift: preferred for all LTL freight shipments.
- Residential liftgate: Available ; Carriers may charge residential surcharges.
- Limited-Access locations: Schools, farms, construction sites, churches, storage facilities, and similar locations may incur additional carrier fees.
- Liftgate Service: Available upon request; additional fees may apply depending on weight and dimensions.
- Storage Fees: If the carrier cannot complete delivery due to unavailable recipient, wrong address, or limited access, storage fees may apply.
- Reconsignment / redelivery: Any changes to the delivery address after shipment, or failed delivery attempts, may result in carrier-assessed reconsignment or redelivery charges.
- Photograph packaging: Please take photos before opening.
- Refuse delivery if severely damaged: If the shipment appears significantly damaged, refuse delivery and contact us immediately.
Shipping Costs & Options
- Flat shipping fee is $18
- Delivery included in orders over $80
- Sales Tax is added to NM orders only
- Contact us for bulk or contract freight quotes
- Blind shipping: available for approved resellers
- We can consolidate multi-box shipments upon request
Damage, Shortage, or Lost packages
- All freight deliveries must be inspected at arrival for visible damage, concealed damage or missing cartons.
- Report any issue within 48 hours of delivery. Carrier rules require prompt reporting.
- Provide order number, photos, and serial number (if applicable).
- Submit a claim via our Returns & Warranty Claims form
- Freight damage responsibility: Once freight leaves our dock, the carrier assumes responsibility. We will assist with the claim process, but reimbursement is determined by the carrier.
- Not responsible for typos, omissions, or image errors associated with product listings. If a discrepancy is found, we will work with you to resolve it promptly.
Shipping Damage
Please inspect your shipment immediately upon delivery.
If your order arrives damaged in transit, notify WSHPWR within 48 hours of delivery. To help us process a carrier damage claim, please retain:
- The damaged product.
- The original shipping carton and packing materials.
- Photographs of the product, packaging, and shipping label. Please do not discard any packaging until instructed by WSHPWR.
- Submit a claim via our Returns & Warranty Claims form
Once shipping damage has been verified, WSHPWR will promptly ship a replacement product. The damaged merchandise is required to be returned as a part of the carrier damage claim process. WSHPWR will provide return instructions, including a prepaid return shipping label when applicable.
Our Commitment
At WSHPWR, We are committed to providing fair, responsive customer service. If an issue results from shipping damage, a product defect, or an error on our part, we will work diligently to resolve it as quickly as possible.
For returns unrelated to shipping damage, warranty coverage, or fulfillment errors, return transportation remains the customer’s responsibility, in accordance with our Return & Warranty Policy.
Legal Notices
WSHPWR strives to provide accurate product descriptions, specifications, images, and compatibility information. However, manufacturers may revise specifications, packaging, or product appearance without prior notice.
If assistance is needed, our Product Application Specialists are available to help verify the correct product before shipment.
Returns, exchanges, cancellations, and refunds are governed by the WSHPWR Return & Warranty Policy and applicable manufacturer requirements.
WSHPWR is not responsible for typographical errors, omissions, or image variations.
Specifications and pricing are subject to change without notice.
Have questions about shipping or freight quotes? Contact our Support Team.
