Refund and Returns Policy
WSHPWR is committed to providing clear, responsive support before and after every purchase. If you need assistance with a return, refund, exchange, shipping issue, or warranty claim, please contact us so our team can help determine the appropriate resolution.
Return Eligibility
New, unused products may be eligible for return within 30 days of delivery.
To qualify for consideration:
- The product must be unused, uninstalled, and in its original condition.
- All components, accessories, manuals, labels, and original packaging must be included.
- Proof of purchase or the WSHPWR order number is required.
- A return authorization must be requested before shipping the product.
Special-order, custom-configured, electrical, or manufacturer-restricted products may not be returnable. Eligibility may vary according to the product type, condition, manufacturer requirements, and circumstances of the request.
Requesting a Return
Before sending any product, submit a request through our Returns, Refunds & Warranty Claims page
Please include your order number, product model, reason for the request, and photographs when applicable. Our support team normally responds within one business day with eligibility information and return instructions.
Please do not send merchandise to WSHPWR, a manufacturer, or another location without authorization. The correct return destination may vary by product or manufacturer.
Order Cancellations
If you need to cancel or modify an order, contact WSHPWR as soon as possible. We will make every reasonable effort to assist before processing or shipment begins.
Orders that have already entered fulfillment, been specially configured, shipped, or incurred manufacturer or handling costs may not be eligible for cancellation or may be subject to applicable non-recoverable charges.
Return Shipping and Applicable Charges
For approved non-defective returns, customer ordering errors, incorrect product selection, or compatibility issues:
- Return transportation is normally the customer’s responsibility.
- Free shipping applies to the original delivery.
- For approved non-defective returns, the actual outbound shipping cost paid by WSHPWR may be deducted from the refund.
- Applicable restocking, manufacturer handling, drop-ship, return-freight, or missing-component charges may be deducted from the final refund.
We recommend using a trackable shipping service and retaining the carrier acceptance receipt until the return is completed. Products must be packaged securely to prevent damage during transit.
Returns involving a verified WSHPWR fulfillment error, confirmed product defect, or documented shipping damage are handled separately.
Refund Processing
Refunds are issued only after an authorized return has been received and inspected.
Inspections are normally completed within 3–5 business days after the returned merchandise is received. We will notify you when the return has been reviewed and whether the refund has been approved.
Approved refunds are issued to the original payment method. Financial institutions may require additional processing time before the credit appears on the customer’s account.
The final refund may be reduced by applicable restocking fees, original outbound shipping costs, return freight charges, manufacturer handling fees, or costs associated with missing parts, used condition, damaged packaging, or incomplete returns.
Exchanges and Replacements
Exchanges and replacements require prior authorization. For suspected defects, the manufacturer may require troubleshooting, inspection, or return of the product before a replacement is approved.
If an exchange or replacement is authorized, WSHPWR will provide the applicable instructions and next steps.
Shipping Damage or Incorrect Items
Please inspect your shipment promptly upon delivery.
If an order arrives damaged, incomplete, or different from what was ordered, notify WSHPWR within 48 hours of delivery. Please retain:
- The product
- The original shipping carton
- All packing materials
- The shipping label
- Photographs of the product and packaging
Do not discard packaging or ship the product without instructions. Carrier or manufacturer documentation may be required to complete the claim.
Once shipping damage or a fulfillment error has been verified, WSHPWR will arrange the appropriate resolution, which may include replacement merchandise or authorized return instructions.
Warranty Claims
Manufacturer warranties generally cover qualifying defects in materials or workmanship under normal use and proper installation. Warranty terms vary by product, manufacturer, application, and operating conditions.
Damage caused by incorrect sizing, improper installation, misuse, contamination, freezing, dry-running, lack of maintenance, unauthorized repair, or another non-warranty condition is not covered.
Warranty requests may require the product model, serial number, application details, photographs, troubleshooting information, maintenance records, or manufacturer inspection.
Late or Missing Refunds
If an approved refund does not appear after the expected processing period:
- Check the original payment account.
- Contact the card issuer or financial institution to ask about pending credits.
- If the refund still cannot be located, contact WSHPWR with your order number.
Need Assistance?
For questions about returns, refunds, exchanges, shipping issues, or warranty claims, contact:
Email: support@wshpwr.com
Telephone: (505) 305-7800
Submit a request: Returns, Refunds & Warranty Claims
WSHPWR will review each request fairly and provide the clearest available resolution based on the order details, product condition, manufacturer requirements, and applicable policies.
